Shipping policy

SHIPPING POLICY

Last updated: August 6, 2026

Shipping Destinations

We currently sell and ship only within the United States. Delivery availability is determined by the address verification shown during checkout. International shipping is not currently available.

Shipping Origin

Orders are fulfilled from a warehouse or fulfillment location in California, United States.

For warehouse security and operational reasons, the full warehouse address is not publicly displayed. The shipping origin is not necessarily the authorized return address.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Weekends, U.S. federal holidays, promotional periods, inventory reviews, severe weather, or unusually high order volume may extend processing time.

Processing time is separate from carrier transit time.

Shipping Method and Estimated Delivery

Standard orders are generally shipped using USPS Ground Advantage or a comparable service.

Our conservative delivery estimate is:

  • Processing time: 1–3 business days;

  • Carrier transit time: approximately 5–10 business days;

  • Estimated total time from order to delivery: approximately 6–13 business days.

These estimates are not guaranteed delivery dates. Remote destinations, Alaska, Hawaii, holidays, severe weather, carrier congestion, or address issues may cause delays.

Shipping Cost

Standard U.S. shipping is currently free. Available shipping methods and any applicable charges will be displayed at checkout.

Tracking

When an order ships, customers will normally receive a shipping confirmation containing a tracking number. Tracking information may take 24–48 hours to update after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate recipient name, street address, city, state, ZIP code, and contact information.

We cannot guarantee address changes after an order enters processing or ships. If a package is returned or lost because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for actual reshipping costs.

Packages Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package:

  1. Check the mailbox, porch, package locker, and other secure delivery locations;

  2. Ask household members, neighbors, building management, or reception staff;

  3. Allow 1–2 business days in case the package was scanned early;

  4. Contact the local USPS office with the tracking number.

If the package is still missing, contact us with your order number and tracking number. We will assist with an investigation, but we cannot guarantee unconditional reimbursement for theft occurring after confirmed delivery.

Lost, Damaged, or Delayed Packages

If a package is damaged, lost in transit, or shows no tracking movement for an extended period, contact us. We may request photographs, tracking records, or other information.

A replacement or refund may be offered after reviewing the circumstances and any carrier investigation.