Terms of service

TERMS OF SERVICE

Last updated: August 6, 2026

These Terms of Service govern your access to and use of the CHAYUAN VALLEY website, products, and related services. By using the website or placing an order, you agree to these Terms and the other policies published on the website.

Eligibility

You must be old enough to enter into a legally binding agreement in your jurisdiction or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current billing, shipping, and contact information.

Product Information

We make reasonable efforts to display product descriptions, packaging, colors, quantities, and instructions accurately. Actual appearance may vary slightly because of screen settings, photography, packaging updates, and natural variation in plant-derived ingredients.

Camellia Seed Powder is intended for external hair and scalp care only. It is not a food or beverage and is not intended to diagnose, treat, cure, or prevent any disease.

Orders and Payments

All orders are subject to acceptance, payment authorization, inventory availability, and delivery eligibility.

We may reject, limit, or cancel an order if:

  • A product is out of stock;

  • A price, description, promotion, or inventory error occurred;

  • Payment cannot be authorized;

  • The order appears fraudulent, abusive, or intended for unauthorized resale;

  • The delivery address is outside our service area;

  • The order otherwise violates these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Prices and Promotions

Prices and promotions may change without notice. Promotional codes have no cash value and may be subject to expiration dates, product restrictions, or limits on combination with other offers.

Shipping, Returns, and Refunds

Orders are subject to our Shipping Policy.

Eligible return requests must be submitted within 14 days after delivery and are subject to the conditions stated in our Returns & Refunds Policy.

Prohibited Uses

You may not:

  • Use the website for unlawful, fraudulent, or infringing activity;

  • Interfere with website security or normal operation;

  • Upload malicious code or use unauthorized automated data-collection tools;

  • Impersonate another person or submit false information;

  • Copy or commercially exploit website content without permission;

  • Purchase products through abusive or unauthorized resale methods.

Intellectual Property

The CHAYUAN VALLEY name, logos, packaging, illustrations, photographs, videos, written content, and website design are owned by CHAYUAN VALLEY or their respective rights holders.

You may not reproduce, modify, publish, distribute, sell, or commercially use these materials without prior written authorization.

Third-Party Services

Our website may use or link to third-party payment, delivery, analytics, social-media, or technology services. Third parties operate under their own terms and policies, and we are not responsible for their independent content or practices.

Disclaimer

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation or identical product experiences for every customer.

Limitation of Liability

To the extent permitted by applicable law, CHAYUAN VALLEY will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded.

Governing Law

These Terms are governed by the laws applicable in [BUSINESS JURISDICTION], without excluding mandatory consumer protections available in the customer’s location.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the website with a revised effective date.